Refund policy

Return and Refund Policy

Thank you for your purchase at Valentino Dixon's Official Art Website. We strive to ensure every piece meets your expectations and brings satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below:

Return Policy

1. Eligibility for Returns:

   • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
   • Returns are only accepted within 14 days of receiving your order.

2. Non-Returnable Items:

   • Certain items, such as custom or commissioned artwork, limited-edition pieces, and gift cards, are non-returnable.
   • If an item is labeled "final sale" at the time of purchase, it cannot be returned or exchanged.

3. Return Process:

   • To initiate a return, please contact our customer service team at [Contact Email] with your order number and reason for return.
   • Once approved, carefully package the item to prevent damage in transit. Buyers are responsible for return shipping costs.

Refund Policy

1. Refund Eligibility:

   • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed to the original payment method within 5-10 business days.

2. Damaged or Defective Items:

   • If your item arrives damaged or defective, please contact us within 7 days of receiving the order, and we will provide instructions for a replacement or refund.

3. Shipping Costs:

   • Shipping fees are non-refundable, and the customer is responsible for return shipping unless the item was received damaged or incorrect.

Exchanges

Exchanges are allowed only if an item is defective or damaged. To request an exchange, contact us within 7 days of receiving your item.

If you have any questions about our return and refund policy, please reach out to our support team or visit our website for additional details.