Shipping policy

Shipping Policy

Thank you for visiting Valentino Dixon’s Official Art Website. We are committed to ensuring your artwork and products are shipped promptly, securely, and arrive in pristine condition. Please review our shipping policy below for details.

Shipping Options and Rates

  1. Domestic Shipping (within United States):

    • Standard Shipping: Orders typically arrive within 5-10 business days.
    • Expedited Shipping: Expedited orders arrive within 2-4 business days.
    • Shipping rates vary based on the order total, size, and destination. Rates will be calculated and displayed at checkout.

  2. International Shipping:

    • We ship to select countries. International shipping rates vary depending on destination and order size.
    • Delivery times for international orders range from 10-20 business days, subject to customs processing times in each country.

  3. Handling Time:

    • All orders are processed within 2-5 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Providers

We use reputable carriers such as [Carrier Examples: UPS, FedEx, DHL] for safe and efficient delivery. A tracking number will be provided via email once your order is shipped, allowing you to monitor your shipment's progress.

Packaging

To ensure your artwork arrives safely, we use high-quality packaging materials. For fragile or high-value items, we may include additional protective materials or use custom packaging to protect your order.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, and taxes upon arrival in the destination country. These charges are the buyer's responsibility and vary by country. Please check with your country’s customs office for more information.

Order Tracking

Once your order has shipped, a confirmation email with tracking information will be sent to you. Please allow 24-48 hours for tracking updates to appear.

Lost or Damaged Packages

  1. Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving your order. We may require photos of the damage to process a claim with the carrier and arrange a replacement.

  2. Lost Packages: If your order is delayed or lost, please reach out to our support team. We will work with the carrier to locate your package or arrange a replacement as necessary.

Order Changes or Cancellations

Orders can be modified or canceled within 24 hours of purchase by contacting. After this time, we cannot guarantee changes, as the order may already be in processing or shipped.